ALL-ROUND SUPPORT Flexible hourly quotas (with/without commitment)
How did that thing with the updates go again? How do I integrate an SEO tool? Did I do that right, is anything still missing?
You know something needs to be done, but you lack the knowledge of how to approach it correctly.
When you try to intervene yourself on a whim, it often only gets worse. According to studies, up to 30% of all unplanned changes make the original errors worse. Fixing them afterward usually costs more (with unclear billing).
You need reliable support from developers and experts who take a targeted approach. With webhead Support, you get a fixed number of hours, with and without a contract.
WHAT IS WEBHEAD SUPPORT?
webhead Support is our flexible support-system from our team for your website and online presence. You can use bookable support hours to get targeted help for all your concerns.
And: You don’t have to have a problem to need our webhead support.
You can also use our services on an hourly basis, even if you only need a single module of a service. Unused hours will be saved and can be used in the next year.
E.g. maybe you just can’t find the right plugin, or you need a SEO keyword research done by specialists, who know how to approach it. You get all this and more as part of our support packages. webhead Support is your direct web support.
What you can use our support hours for
A one-time solution or ongoing monthly support – you decide what we do.
Examples (also available for individual booking):
- Plugin writing, various research & installations, optimizations (performance, content & more), updates (theme, core, etc.), testing & security checks
- Integration of external tools (Google Maps, cookie banners, interfaces, etc.)
- Direct advice & configuration of tools (SEO, analysis, etc.)
- Layout adjustments, setting up new pages, forms or menu items
Our advice: Take even minor anomalies or seemingly small changes you want to make yourself seriously. What seems simple at first glance often causes problems later.
WHY WEBHEAD SUPPORT?
You can flexibly use our hourly packages for any concern regarding your online presence. We offer hourly contingents (with/without a contract), and your hours do not expire.
You can easily carry over unused hours to your next request in the next year. We document your hours in the system.
Our support hours will help you if you simply want to work faster, better, or more independently.
Technical Support & Hosting Setup
- Transfer to another hosting provider (including data transfer & checks)
- Domain transfer & DNS configuration (A/MX/TXT, nameserver)
- Set up SSL certificate (HTTPS) including renewal
- Set up backup & restore (restore tests)
- WordPress, plugin, and theme updates with compatibility checks
- Troubleshooting technical issues (logs, 500 errors, cron, PHP)
- Performance optimization (caching, database, loading time)
- CDN integration (Cloudflare, BunnyCDN, etc.)
- Website monitoring & uptime monitoring
Website security & data protection
- Security check & malware removal, including hardening
- Data protection check (GDPR compliant)
- Cookie banners & consent management (including Google Consent Mode)
- Email setup & configuration (SMTP, SPF, DKIM)
- Accessibility check & optimizations (WCAG-oriented)
SEO optimization & analysis tools
- On-page SEO check & optimization (title/meta, structure, internal links)
- Google Analytics setup (GA4, events/conversions)
- Google Tag Manager (GTM) setup (container, triggers, variables)
- Google Search Console connection (indexing, 404/soft 404)
- Optimize images and media for SEO (alt text, formats)
- 404 errors & redirects (redirect management)
- Google My Business & local SEO setup
New features &
integrations
- Plugin installation & configuration
- Chatbot integration
- Forms & automation (contact, CRM, email)
- Integrate calendar and appointment booking tools
- Set up member areas & access rights
- Interface integration (ERP, CRM, external APIs)
- Set up payment providers (PayPal, Stripe, Klarna, etc.)
- Set up and optimize your WooCommerce store
Design adjustments &
Content
- Layout & theme customizations
- Landing pages for campaigns (conversion-oriented)
- Set up multilingualism (WPML/Polylang)
- Content migration from old websites
- Social media integration (Meta Pixel, etc.)
- Newsletter integration & template design
Consulting, training, and
support
- Training & introduction for editors (workflows, best practices)
- Create and integrate legal texts (imprint, terms and conditions, data protection)
- Ongoing support & assistance (maintenance, updates, monitoring)
TECHNICAL ADVANTAGES
- One-off fix or monthly hourly support
- Fast implementation through prioritized processing
- Secure operation even with updates and changes
- Support for all technical & content-related topics
- Support hours for everything your website needs (all webhead services)
- Optimization of website, product data & SEO
ADDED VALUE FOR USERS
- You decide: hourly packages or individual billing
- Quick solution to problems usually within hours
- Direct contact with the expert teams
- Remaining hours can be used flexibly
- Easy contact via support tickets
Exclusive Support Customer Advantage: Higher priority in every respect, faster processing and implementation of your requests.
BUSINESS BENEFITS
- You get exactly what you need expert support for.
- Suggestions for targeted improvement of your website
- Plannable costs through package prices or individual billing
- Relieve your team
- Whatever we discuss with you, we will implement.
- The more hours you book, the more you save
OUR REFERENCES
Our support is simple, fast, and, above all, understandable for you – both in terms of process and effort and costs.
Our webhead support is tailored to your individual needs.
But the fact remains: In most cases, our technical support process involves three steps.
WORK PROCESS
PRICES & HOURLY PACKAGES
We bill webhead support on an hourly basis. You pay for what you actually need.
Hourly Rates & Hourly Packages
Standard hourly rate:
€90 / hour (without an hourly package or after a discounted period has expired)
Notes:
– All prices exclude 20% VAT.
– Only one hourly package per order
– Purchase must be made before the service begins
– Packages (S, M, L) do not automatically renew, but can be easily reordered at any time via email
WHAT DO YOU NEED RIGHT NOW?
Just tell us what’s hot. Get in touch without obligation – we’ll respond quickly and answer your questions.
